Terms of Service

1. Agreement

By accessing viserno.com or engaging Viserno for SEO services, you agree to these Terms of Service. Viserno is operated by Muhammed Ćuprija. If you do not agree, do not use this website or our services.

2. Services

Viserno provides local SEO services including Google Business Profile optimization, local search ranking improvement, SEO audits, and link building. Specific deliverables, timelines, and fees are defined in individual service agreements or proposals agreed upon in writing with each client.

3. No guarantee of results

Search engine rankings are determined by third-party algorithms (Google and others) that are outside our control. While we apply proven strategies, we cannot guarantee specific ranking positions, traffic levels, or revenue outcomes. Any projected timelines or targets (e.g. "top 3 in 90 days") are estimates based on typical results, not contractual commitments.

4. Client responsibilities

Clients agree to:

• Provide accurate business information and timely access to required accounts (Google, website CMS, etc.).
• Not engage in practices that violate Google's guidelines, which could result in penalties.
• Respond to requests for approvals within a reasonable timeframe.

5. Payment

Payment terms are specified in individual service agreements. Unless otherwise agreed, invoices are due within 14 days of issue. Late payments may result in suspension of services. All fees are non-refundable once work has commenced for a given month or project phase.

6. Intellectual property

Upon full payment, clients own the deliverables created specifically for them (e.g. written content, audit reports). Viserno retains ownership of its proprietary processes, frameworks, and tools used to deliver services.

7. Limitation of liability

To the maximum extent permitted by applicable law, Viserno's total liability for any claim arising from our services shall not exceed the total fees paid by the client in the three months preceding the claim. We are not liable for indirect, consequential, or incidental damages including lost revenue or data.

8. Termination

Either party may terminate ongoing services with 30 days' written notice. Clients remain liable for fees accrued up to the termination date. We reserve the right to terminate immediately if a client engages in fraudulent activity or violates these terms.

9. Governing law

These terms are governed by the laws of Bosnia and Herzegovina. Disputes shall be resolved through good-faith negotiation first. If unresolved, disputes shall be subject to the jurisdiction of the competent courts in Bosnia and Herzegovina.

10. Changes

We may update these terms. Continued use of our services after changes constitutes acceptance. Material changes will be communicated to active clients via email.

11. Contact

Questions about these terms: muhammedcuprija@viserno.com